Customer Charter...

Spice Devils is committed to providing all Customers with a positive shopping experience through our website, and also provide a quality service standard, above expectations. We aim to provide the best user experience and welcome feedbacks, be it positive or negative, because we want to improve our level of service above the expectations of our valued customers.

We want to be known as a human entity that:

  • Makes it easy for people to find what they want on our website;
  • Provide a secure place for shopping;
  • Responds to suggestions from customers to improve everyone's shopping experience;
  • Is solution oriented;
  • Provides outstanding customer service;
  • Is courteous and professional at all times;
  • Is consistent in our responses and information that we provide;
  • Listen to our customers and deal with all issues seriously and promptly;
  • Apologises when appropriate and not afraid to acknowledge if we mess up;
  • Responds to each and every query we receive in a timely manner;
  • Fixes a problem twice - Firstly, resolve a problem if one arise, and secondly, making sure the problen NEVER arise again;
  • Has integrity and always delivers on its promises;
  • GOES THE EXTRA MILE - To always work above expectations to the satisfaction of our Customers.

We have implemented a Complaint System and all complaints will be dealt with and resolved in a timely manner. As such, we invite anyone who has a complaint to send us an email at complaints@spicedevils.com or by using our online Contact Form here.